I received amazing service when I wheeled the barless Brompton into Simpsons Cycles on Friday morning for repair.
A concerned Brian (the owner) ordered new handlebars from Brompton, and following surgery on Saturday morning it was ready for collection in the afternoon. And I didn't have to pay a penny, despite the bike being over 3 years old (ie way outside any warranty period).
I believe Brompton dispatched the replacement handlebars free of charge, and Simpson's donated their labour. Perhaps I get better than average service due to my local cycling role?
Has anyone else had exceptionally good or bad service from cycle shops?
